FAQs

Frequently Asked Questions (FAQs)

1. What is a bidet, and how does it work?

A bidet is a bathroom fixture or attachment designed to clean your private areas after using the toilet. It uses a gentle stream of water to provide a more hygienic, eco-friendly, and comfortable alternative to toilet paper.

2. Do bidets require electricity to function?

Not all bidets require electricity. Manual bidet attachments and non-electric models use water pressure from your plumbing system. Electric bidets, however, offer advanced features like heated seats, warm water, and air dryers, which require an electrical outlet.

3. Is installation difficult?

Our bidets are designed for easy, DIY installation. They connect to your existing toilet without the need for specialized tools or professional help. Installation usually takes 15–30 minutes.

4. Can I use a bidet if I have a small bathroom?

Absolutely! Compact bidet attachments are excellent options for smaller spaces. They do not require additional floor space and fit seamlessly with most toilets.

5. Are bidets sanitary?

Yes, bidets are extremely sanitary. They use clean water directly from your plumbing system to ensure effective cleaning. Many models also have self-cleaning nozzles for added hygiene.

6. Will a bidet increase my water bill?

Our bidets use very little water—typically about 1/8th of a gallon per use. While you may see the slightest increase in your water bill, it’s offset by the savings from reduced toilet paper usage.

7. Can children or elderly individuals use a bidet?

Yes, bidets are suitable for people of all ages. Our models feature adjustable water pressure and easy-to-use controls, making them safe and user-friendly for children, seniors, and individuals with mobility challenges.

8. What is your return policy?

At PureSplash, we offer a 30-day return policy. If you're not satisfied with your bidet, you can return it within 30 days of purchase for a refund. Terms and conditions apply—please visit our Returns page for details.

9. What are your shipping options?

We provide both standard and economy shipping options to suit your needs. Shipping times and costs vary depending on your location. You can find a calculated shipping fee during check out.

10. How do I clean and maintain my bidet?

Our bidets are low maintenance. Regularly clean the nozzle and exterior with a mild soap or non-abrasive cleaner. Check the user manual for specific care instructions for your model.

11. Can a bidet fit my toilet?

Our bidets are designed to fit most standard toilet models. If you're unsure about compatibility, check our product specifications or contact our support team for assistance.

12. How can I contact customer support?

You can reach our friendly customer support team via email at puresplashhq@gmail.com. We’re here to help with any questions or concerns!